If you are not completely satisfied with your order, we are happy to offer a refund within 14 days of delivery. Please note that earrings are non-returnable for hygiene reasons.

How to Return

• Contact us at info@risalondon.com quoting your order number for return instructions.
  
• Items must be unused, in their original condition, and returned with the pouch and box provided.
  
• Worn, used, or damaged items cannot be refunded and will be returned to the customer.
  

Refunds

• Once we receive and inspect your return, we will confirm via email.
  
• Refunds (excluding delivery charges) will be issued to your original payment method within 10 days.
  
• Customers are responsible for return shipping costs, which are non-refundable.
  

Shipping Returns

• We recommend using a tracked service for returns.
  
• For items over £50, consider shipping insurance. We cannot refund or replace items lost in transit.
  

International Returns

• Mark the parcel as “returning to seller – no retail value” to avoid customs charges.
  
• We cannot accept customs fees on returns or refund international duties/taxes.
  

Exchanges

To exchange an item, please return your original purchase for a refund and place a new order.

Warranty

• All products are covered by a 6-month warranty against manufacturing defects.
  
• This does not cover damage caused by misuse, chemicals, perfumes, heat, or general wear and tear.
  
• Missing crystals are not considered a manufacturing fault; however, within the warranty period, replacements can be arranged (shipping costs apply).
  

Lost items cannot be refunded or replaced.